Launch Your Journey Towards Expert IT Service Management

What you'll learn

Learn key concepts and principles of IT service management, including the four dimensions of service management.

Achieve in-depth understanding of ITIL® best practices, including service strategy, service design, service transition, service operation, and continual service

Acquire the knowledge and skills to improve the quality of IT services, increase customer satisfaction, and reduce costs.

Develop the ability to establish, manage, and nurture relationships with stakeholders, customers, suppliers, and partners.

Gain practical insights into various tools and techniques used in ITIL® 4.

Requirements

There are no formal prerequisites to enrol for the ITIL® 4 Foundation Certification.

Description

Your First Steps Toward IT Service ExcellenceWelcome to our ITIL® 4 Foundation Demo Course, the perfect starting point for professionals who want to grasp the essentials of IT service management. This course is designed to introduce you to the fundamental concepts of ITIL® 4, providing a solid foundation for understanding and applying the ITIL framework in real-world IT scenarios. Whether you're new to ITIL or looking to update your knowledge with the latest practices, this course is tailored to equip you with the critical insights needed to manage and deliver IT services effectively.Key Highlights of the Main Course:Globally Recognised Framework: Provides comprehensive ITIL® best practices, aligning IT services with business needs.Practical Application: Real-world case studies demonstrate ITIL® 4's effectiveness in organisational scenarios.Structured Curriculum: Covers essential ITIL® 4 concepts, guiding principles, and Service Value System.Career Advancement: Foundation for advanced ITIL® certifications and IT service management career growth.Quality Training and Prospects: Enhances career prospects through high-quality training and globally recognised certification.Gain insight into the key elements of the globally recognised ITIL® 4 Foundation course through our informative and focused DEMO course offered. The Course Curriculum covers;IntroductionWhat is ITIL®?DefinitionsITIL® Guiding PrinciplesThe Four Dimensions of Service ManagementService Value System (SVS)Service Value Chain (SVC)ITIL® PracticesBy the end of this demo course, you will have a clear understanding of the ITIL® 4 framework and its significance in driving effective IT service management. This introductory course is your first step towards mastering ITIL® 4, providing you with the knowledge necessary to pursue further certification or implement ITIL® practices in your organization.

Overview

Section 1: Getting Started

Lecture 1 Introduction

Section 2: Introduction to ITIL® 4

Lecture 2 What is ITIL®?

Section 3: IT Service Management

Lecture 3 Definitions

Section 4: ITIL® Guiding Principles

Lecture 4 ITIL® Guiding Principles

Section 5: The Four Dimensions of Service Management

Lecture 5 The Four Dimensions of Service Management

Section 6: ITIL® Service Value System

Lecture 6 Service Value System (SVS)

Section 7: ITIL® Service Value Chain

Lecture 7 Unit 6.1 - Service Value Chain (SVC)

Section 8: ITIL® Practices

Lecture 8 ITIL® Practices

IT Service Managers,IT Service Desk Managers,IT Operations Managers,IT Professionals,IT Managers,Business Managers,IT Auditors,Compliance Professionals,IT Consultants