Unlock the Power of ITOM in ServiceNow: Discovery, Event Management & More

What you'll learn

Introduction to ITOM and its Importance

ServiceNow ITOM Architecture

Discovery and Service Mapping

Event Management

Operational Intelligence

Cloud Management and Orchestration

Best Practices for ITOM Implementation

Case Studies and Real-World Examples

Requirements

Basic Understanding of ITSM (IT Service Management)

Familiarity with ServiceNow

Understanding of IT Infrastructure

No Prior Coding Experience Required

Description

The ServiceNow ITOM (IT Operations Management) course is designed to provide comprehensive training over a span of approximately 20 to 25 hours. This duration is carefully planned to ensure that learners can grasp all essential aspects of ITOM while gaining hands-on experience with real-world scenarios.The course begins with foundational concepts, spending around 1-2 hours on introducing ITOM, its importance, and how it fits into IT service management. Next, 2-3 hours are dedicated to critical modules like Discovery and Service Mapping, where students will learn how to identify and track assets and services across their IT landscape.Event Management and Operational Intelligence will take about 2-3 hours combined, focusing on configuring alerts and using machine learning to detect anomalies in IT operations. A further 1-2 hours will cover Cloud Management, Orchestration, and automation techniques.The course wraps up with best practices, case studies, and real-world use cases, rounding out the final 1-2 hours. Optional labs or practice tests are included to enhance practical learningFinally, best practices, case studies, and optional certification prep or real-world exercises round out the remaining 1-2 hours. This gives students a holistic learning experience, equipping them to implement and manage ITOM effectively in real-world scenarios.

Overview

Section 1: Introduction

Lecture 1 Introduction

Section 2: Session 2

Lecture 2 Session 2

Section 3: Session 3

Lecture 3 Session 3

Section 4: Session 4

Lecture 4 Session 4

Section 5: Session 5

Lecture 5 Session 5

Section 6: Session 6

Lecture 6 Session 6

Section 7: Session 7

Lecture 7 Session 7

Section 8: Session 8

Lecture 8 Session 8

Section 9: Session 9

Lecture 9 Session 9

Section 10: Session 10

Lecture 10 Session 10

Section 11: Session 11

Lecture 11 Session 11

Section 12: Session 12

Lecture 12 Session 12

Section 13: Session 13

Lecture 13 Session 13

Section 14: Session 14

Lecture 14 Session 14

Section 15: Session 15

Lecture 15 Session 15

Section 16: Session 16

Lecture 16 Session 16

Section 17: Session 17

Lecture 17 Session 17

Section 18: Session 18

Lecture 18 Session 18

Section 19: Session 19

Lecture 19 Session 19

Section 20: Session 20

Lecture 20 Session 20

Section 21: Session 21

Lecture 21 Session 21

Section 22: Session 22

Lecture 22 Session 22

Section 23: Session 23

Lecture 23 Session 23

Section 24: Session 24

Lecture 24 Session 24

Section 25: Session 25

Lecture 25 Session 25

Section 26: Session 26

Lecture 26 Session 26

Section 27: Session 27

Lecture 27 Session 27

Section 28: Session 28

Lecture 28 Session 28

Section 29: Session 29

Lecture 29 Session 29

Section 30: Session 30

Lecture 30 Session 30

Section 31: Session 31

Lecture 31 Session 31

Section 32: Session 32

Lecture 32 Session 32

ServiceNow Administrators and Developers,ITSM Professionals