Master the Skills to Create Unforgettable Customer Experiences and Build Lasting Loyalty

What you'll learn

How to consistently deliver excellent customer service that drives business success

The five common reasons customer service fails and how to prevent these mistakes in your own interactions

Proven techniques for making a powerful and lasting first impression with customers

The essential components of a professional appearance and how to present yourself confidently in customer-facing roles

Effective strategies for greeting customers in a way that sets the tone for a positive experience

How to handle customer complaints constructively, turning challenges into opportunities for loyalty

Key attitudes and actions that make customers feel valued and appreciated, ensuring they return

How to manage difficult face-to-face customer interactions with professionalism and poise

Techniques for handling customer complaints over the phone, ensuring clear and empathetic communication

How to build and maintain strong customer relationships, converting satisfied customers into loyal advocates

The importance of housekeeping standards in maintaining a professional, safe, and productive environment for customers

Requirements

No prior knowledge is required.

Description

Customer service training is a vital part of any business and can ultimately be what either makes the business a success or marks it as a failure. Frustrated or unhappy consumers can have a negative impact on your business operations.Regardless of the nature of your company's business, it is important to adopt the right strategies to better the quality of customer service. FUEL's Interact with Customers 12 training modules provide the skills to ensure customer satisfaction with a product or service before, during and after the customer's requirements are met.The topics covered in this course encompass the below modules, and will give you a solid introduction to some of the most often overlooked, and misunderstood sections of customer service training.MODULE 1: Good Customer ServiceMODULE 2: Customer Service PoliciesMODULE 3: Customer LoyaltyMODULE 4: First ImpressionMODULE 5: Personal AppearanceMODULE 6: Greeting CustomersMODULE 7: Housekeeping StandardsMODULE 8: Customer ComplaintsMODULE 9: Dealing with Customers: Attitudes and ActionsMODULE 10: Dealing with Customers: Face-to-FaceMODULE 11: Dealing with Customers: On the PhoneMODULE 12: Customer RelationsQuizzes after each module recap the central concepts explained in each of the lectures and assists in retaining the central message

Overview

Section 1: Good Customer Service

Lecture 1 Good Customer Service

Section 2: Customer Service Policies

Lecture 2 Customer Service Policies

Section 3: Customer Loyalty

Lecture 3 Customer Loyalty

Section 4: First Impression

Lecture 4 First Impression

Section 5: Personal Appearance

Lecture 5 Personal Appearance

Section 6: Greeting Customers

Lecture 6 Greeting Customers

Section 7: Housekeeping Standards

Lecture 7 Housekeeping Standards

Section 8: Customer Complaints

Lecture 8 Customer Complaints

Section 9: Dealing with Customers: Attitudes and Actions

Lecture 9 Dealing with Customers: Attitudes and Actions

Section 10: Dealing with Customers: Face-to-Face

Lecture 10 Dealing with Customers: Face-to-Face

Section 11: Dealing with Customers: On the Phone

Lecture 11 Dealing with Customers: On the Phone

Section 12: Customer Relationships

Lecture 12 Customer Relations

Retail Staff,Hospitality Industry Workers,Service Industry Professionals,Healthcare Providers,Financial Services Personnel,Automotive Industry Staff,Small Business Owners