KPI system design | performance metrics | success indicators | HR analytics | employee evaluation | performance tracking

What you'll learn
- Understand the fundamentals of Key Performance Indicators (KPIs) and their role in business strategy
- Identify and define critical success factors (KSFs) for any role or department
- Distinguish between output metrics and performance indicators, including leading and lagging KPIs
- Avoid common measurement traps and design KPIs that actually drive results
- Learn how to structure and run a KPI development workshop in your company
- Apply visual tools and performance dashboards to present KPIs clearly to teams, managers, and executives
- Understand how to align KPIs with different levels of reporting and management oversight
- Discover agile approaches (SCRUM, Kanban) to implement and continuously refine KPIs
- Unpack common myths about KPIs that undermine performance tracking
- Master performance presentation techniques using Stephen Few's data visualization principles
- Build buy-in for KPI systems among staff and leadership using proven influence frameworks
- Receive practical templates, real-life case studies, and ready-to-use examples from various industries

Requirements
- No prior experience with KPIs or performance systems is required
- Basic understanding of how a company or department operates is helpful
- A desire to improve performance tracking and align team efforts with business goals
- Access to a computer or mobile device with internet to view course materials
- Optional: Excel or similar spreadsheet software for KPI calculations and templates

Description
Struggling to measure what really matters in your company?

Most businesses set goals without understanding what to measure — resulting in misaligned teams, wasted resources, and performance that never improves.

In this course, you'll learn how todevelop an effective KPI systemthat drives real business results. No theory overload — just practical tools, frameworks, and real cases you can apply immediately.

By the end, you'll know how to:

Identify critical success factors (CSFs)

Differentiate between vanity and actionable metrics

Design clear, business-aligned KPIs

Visualize data in ways that support leadership decisions

Avoid the most dangerous myths about KPIs

What's inside the course:

Class 1: What are Key Performance Indicators (KPIs)

Four types of indicators

Characteristics of effective KPIs

Linking KPIs with strategy

Past, present, and future-oriented metrics

The 10-80-10 rule

Understanding critical success factors

Class 2: Finding Critical Success Factors (CSFs)

KPI systems in real companies

Four-stage development process

Two-day workshop structure

Impact mapping case: airline example

Class 3: Selling KPI Changes to Stakeholders

Productivity laws

Emotional drivers in KPI adoption

Preparing elevator pitches and proposals

John Kotter's 8 steps to change

Class 4: Designing KPIs

Common traps

Metric formulation

Cost-benefit evaluation of metrics

Reformulation and categorization exercises

Class 5: Defining Performance Indicators

From CSFs to KPIs

KPI calculation

Practice with real-world metrics

Class 6: KPI Visualization and Tracking

Using Stephen Few's best practices

Reporting hierarchies

Leveraging available tools

Class 7: Agile Implementation of KPI Systems

Three-step method

Seven foundational building blocks

Agile tools like Scrum and Kanban

Class 8: Myths That Sabotage Performance Measurement

Debunking common KPI misconceptions

Misuse of KPIs in compensation systems

Financial vs non-financial KPIs

Why this course:

Learn from Mike Pritula — 20+ years in HR, ex-Wargaming, Preply, iDeals

Get ready-made templates and tools

Join an expert-led chat community

Earn a certificate with global recognition

This is your chance to master performance management and become a data-driven decision-maker.

Act now — your seat in this course could be the start of a new level in your career. Enroll today.

Who this course is for:
- HR managers seeking to align employee efforts with strategic goals
- Team leaders and department heads aiming to track and improve team performance
- Business owners and executives who need visibility into results across departments
- Operational managers working on process improvement and accountability
- Consultants developing KPI systems for clients
- Aspiring professionals who want to enhance their skills and value in the job market
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