Learn how to positively and effectively deal with difficult people with over 50 practical tips and strategies

What you'll learn

Learn the basic communication skills as a foundation for dealing with difficult people

Gain an insight into communicating with and managing difficult people.

Look at how you deal with difficult people and identify the areas you want to improve on.

A range of tools, tips and strategies to use to communicate with and manage difficult people in your life and at work.

Develop a personalised action plan to effectively communicate with and manage difficult people in your life and at work.

Requirements

An open mind to learning, development and self improvement.

Description

Do you want to understand more about how to communicate with difficult people?Do you want to learn more about how to positively deal with difficult people in your life and at work?Do you want to develop your skills to effectively deal with difficult people going forward?Do you want to improve difficult relationships in your life and at work?This course is a practical action oriented course designed to give you the tools, tips & strategies to positively and effectively deal with difficult people in your life and at work.This course aims to give you an insight into communicating with and dealing with difficult people, as well as to look at how you deal with difficult people and identify the areas you want to improve on. The course will also give you a wide range of tools, tips and strategies to use to positively and effectively deal with difficult people in your life and at work.As you go through the course you will be able to apply the learnings and develop your own personalised action plan to positively and effectively deal with difficult people in your life and at work going forward.The course is designed to be practical and relevant to real life. It includes lots of ideas, tips and strategies, straightforward explanations and lots of information as to how to positively and effectively deal with difficult people. It is not a theoretical or academic course on dealing with difficult people.What are the course aims?The course aims to provide you with:* An insight into communicating with and dealing with difficult people.* An opportunity to look at how you deal with difficult people and identify the areas you want to improve on.* A range of tools, tips and strategies to use to positively and effectively deal with difficult people in your life and at work.* A personalised action plan to positively and effectively deal with difficult people in your life and at work.What is included in the course?The course has the following sections:* Introduction: including an introduction to the course and the tutor* Difficult people and the challenges of dealing with them, including looking at what is a difficult person and the challenges of dealing with difficult people.* Dealing with difficult people assessment, including an assignment for you to complete to understand how you currently deal with difficult people and to identify areas you would like to improve on.* Dealing with difficult people tips & strategies: including looking at a range of tips and strategies for effectively dealing with difficult people. This section also includes an assignment to complete to understand the action you want to take to positively and effectively deal with difficult people going forward.* Dealing with difficult people plan: including your dealing with difficult people assessment and your dealing with difficult action plan to effectively deal with difficult people going forward.* Course summary: including a short summary of the courseWe have also included introductions and summaries throughout the course to help with learning.The course is in short bite sized lectures and you can see the detailed course content in the course curriculum.Practical activities - Developing your own personalised dealing with difficult people plan and a course quizThere are assignments to complete as you go through the course to develop your own personalised dealing with difficult people plan. These include an assessment of how you currently deal with difficult people and developing your action plan to positively and effectively deal with difficult people going forward.There is also a short multiple choice quiz in the Summary section of the course for you to use to self assess your learning from the course.You will need to allow additional time in addition to the duration of the videos to complete the assignments and quiz.What will you learn?By the end of the course, you will:* Understand more about communicating with and dealing with difficult people.* Understand how you currently deal with difficult people and the areas you want to improve on.* Have an action plan in place to positively and effectively deal with difficult people going forward; and* Have access to a range of dealing with difficult people tips and strategies to use to positively and effectively deal with difficult people in your life and at work.Important notes & more about the courseIf you are already very knowledgeable about dealing with difficult people, this course may not be for you. Please check the curriculum carefully before signing up for the course.You can watch the lectures at your convenience on your computer, tablet or smart phone.You can choose to complete the whole course or just watch the lectures that are most relevant to you, whichever you prefer. You can watch each lecture in full or just the elements you want to watch and you can stop a lecture at any point if you want to study the content in more detail.You can watch the lectures at the preassigned speed or you can choose to speed up or slow down the lectures to suit your own preference.We have included links in the resource section of the Introduction video to the Udemy help section which explains in detail how to access and watch the course, so you can find out more about watching the course and adjusting the course settings (such as course speed) to suit your individual preferences.We have also included links in the resource section of the Course summary video to the Udemy help section which explains in detail how to download your course certificate after watching the whole course.Good luckGood luck with the course and I hope you find it invaluable.

Overview

Section 1: Introduction

Lecture 1 Course introduction

Lecture 2 About the tutor

Section 2: Difficult people and the challenges of dealing with them

Lecture 3 What is a difficult person?

Lecture 4 The challenges of dealing with difficult people

Section 3: How do you deal with difficult people?

Lecture 5 Assignment 1: Dealing with difficult people assessment

Section 4: Dealing with difficult people, tips & strategies

Lecture 6 Dealing with difficult people tips & strategies, introduction

Lecture 7 Assignment 2: Dealing with difficult people action plan

Lecture 8 Communication and building rapport

Lecture 9 Listening

Lecture 10 Asking questions

Lecture 11 Non verbal communication

Lecture 12 Emotional intelligence

Lecture 13 Other skills for dealing with difficult people

Lecture 14 Communication styles

Lecture 15 Communication types

Lecture 16 Conflict management and resolution styles

Lecture 17 A conflict management and resolution process

Lecture 18 A process for dealing with difficult people

Lecture 19 Specific types of difficult people and how to deal with them (Part 1)

Lecture 20 Specific types of difficult people and how to deal with them (Part 2)

Lecture 21 Dealing with different people tips & strategies, summary

Section 5: Dealing with difficult people plan

Lecture 22 Dealing with difficult people plan

Section 6: Summary

Lecture 23 Course summary

Lecture 24 Dealing with difficult people tips & strategies checklist

Section 7: Further resources

Lecture 25 Bonus lecture: My other Udemy courses

If you want to understand more about how to communicate with difficult people.,If you want to learn more about how to positively deal with difficult people in your life and at work.,If you want to develop your communication skills to effectively deal with difficult people going forward.,If you want to improve difficult relationships in your life and at work.