1.14 GB | 5min 51s | mp4 | 1280X720 | 16:9
Genre:eLearning |Language:English

Files Included :
1 Beginning.mp4 (124.82 MB)
10 How do I create the best arrival experience for my guests.mp4 (62.5 MB)
11 What to expect from your guest during their stay.mp4 (73.01 MB)
12 How to create an experience.mp4 (90.19 MB)
13 How to sell the experience.mp4 (76.74 MB)
14 How to handle complaints.mp4 (66.08 MB)
15 Pre-Departure Call.mp4 (77.62 MB)
16 Tips & Tricks.mp4 (52 MB)
2 Introduction.mp4 (42.29 MB)
3 Who is the modern Concierge and how was the Concierge born.mp4 (38.82 MB)
4 What are the duties of a Concierge.mp4 (121.37 MB)
5 What skills do I need to develop to be a great Concierge.mp4 (98.81 MB)
6 The Hotel Hierarchy.mp4 (52.1 MB)
7 The Experience Begins before the Guest Arrival.mp4 (52.59 MB)
8 How do I communicate with external service providers.mp4 (82.62 MB)
9 How do I carefully manage email communication with your guests.mp4 (53.27 MB)]
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