This course is designed to help individuals prepare for the ITIL® Foundations Certification examination. IT Infrastructure Library is a framework for IT Service Management best practices and can apply to any organization, large or small. Instruction will detail foundation level material surrounding concepts and terminology used in the ITIL® Service Lifecycle. Prerequisites: While there are no mandatory prerequisites, ITIL® does recommend certification candidates attend formal training. ITIL® is a Registered Trade Mark of the Cabinet Office.

Lesson 1: Introduction to ITIL® 00:11:06
Lesson 2: Service Management General Concepts — Part I 00:13:49
Lesson 3: Service Management General Concepts — Part II 00:20:39
Lesson 4: The Service Lifecycle 00:12:16
Lesson 5: Service Strategy 00:25:28
Lesson 6: Service Design — Part I 00:11:08
Lesson 7: Service Design — Part II 00:20:02
Lesson 8: Service Design — Part III 00:28:51
Lesson 9: Service Transition — Part I 00:10:04
Lesson 10: Service Transition — Part II 00:30:15
Lesson 11: Service Operation — Part I 00:16:13
Lesson 12: Service Operation — Part II 00:31:55
Lesson 13: Continual Service Improvement 00:16:27
Lesson 14: Preparing for Your ITIL® Foundations Certification 00:04:42

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