Complete ITIL 5 Foundation Certification: IT Service Management Concepts & Exam Prep for All Levels

What you'll learn
Understand the core concepts, terminology, and guiding principles of ITIL 5 and modern IT Service Management (ITSM).
Explain the ITIL 5 Service Value System and how guiding principles, governance, practices, and continual improvement create service value.
Understand the ITIL Product and Service Lifecycle and the purpose of its eight activities in delivering and supporting digital products and services.
Identify the 34 ITIL management practices including incident management, change enablement, service desk, and problem management.
Describe the four dimensions of service management and how they support effective IT service design, delivery, and improvement.
Apply ITIL concepts such as value co-creation, utility, warranty, outcomes, costs, and risks within modern IT service environments.
Understand how ITIL supports modern ways of working alongside Agile, DevOps, and Lean approaches.
Prepare confidently for the ITIL 5 Foundation certification exam with a clear understanding of the framework and its key components.
Understand how ITIL 5 manages digital products and IT services through a structured product and service lifecycle model
Learn how ITIL creates value through service relationships, service offerings, and collaboration between providers and consumers.

Requirements
No prior ITIL knowledge is required — this course starts from the fundamentals of IT service management.
Basic familiarity with IT concepts or working in an IT environment is helpful but not required.
A willingness to learn how modern IT service management frameworks support digital products and services.
Interest in preparing for the ITIL 5 Foundation certification exam.

Description
This course contains the use of artificial intelligence.

Are you ready to master ITIL 5 and advance your knowledge of modern IT Service Management (ITSM)? Welcome to one of the most comprehensive ITIL 5 Foundation certification courses designed for both beginners and experienced IT professionals. Whether you are new to IT service management, preparing for your ITIL 5 certification, or transitioning from earlier versions such as ITIL 4, this course provides a clear and structured path to understanding the ITIL 5 framework and preparing for the ITIL 5 Foundation exam.

ITIL 5, also referred to as ITIL v5, represents the next evolution of the world's leading ITSM framework. Released by PeopleCert in February 2026, ITIL 5 expands on the foundations established in previous versions of ITIL and introduces updated guidance for managing modern digital products and IT services, including new lifecycle models, AI governance considerations, and sustainability within service management.

What Is ITIL and Why Does It Matter?

ITIL — the Information Technology Infrastructure Library — is the globally recognised best-practice framework for IT Service Management (ITSM). Organisations around the world use the ITIL framework to design, deliver, manage, and continuously improve the IT services and digital products their customers depend on every day.

By learning ITIL 5, professionals gain a structured approach to IT service delivery, service operations, and continual improvement. The framework provides a shared language and set of best practices that help organisations align technology services with business value.

Understanding the ITIL framework is essential for modern IT professionals working in service management, IT operations, service delivery, and digital transformation initiatives.

Key Topics Covered in the ITIL 5 Framework

This course provides a structured introduction to the complete ITIL 5 framework and prepares you for the official ITIL 5 Foundation certification exam.

Throughout the course, you will explore the key elements of modern IT service management, including

The ITIL Value System (ITIL VS) and its five components

The seven ITIL guiding principles for effective service management

The ITIL Product and Service Lifecycle model with eight activities: Discover, Design, Acquire, Build, Transition, Operate, Deliver, and Support

The four dimensions of service management: Organisations and People, Information and Technology, Partners and Suppliers, and Value Streams and Processes

Core ITSM concepts including service value, outcomes, costs, risks, utility, warranty, and service relationships

The 34 ITIL management practices used to support service delivery and continual improvement

Governance and continual improvement within the ITIL framework

AI governance concepts introduced in ITIL 5

By the end of these sections, you will understand how the ITIL framework connects strategy, service design, service delivery, and ongoing improvement within modern organisations.

ITIL 5 Foundation Exam Preparation

This course is structured to help you understand the concepts tested in the ITIL 5 Foundation certification exam. Each section builds your knowledge of ITIL terminology, framework components, lifecycle activities, and service management concepts.

The ITIL 5 Foundation exam, administered by PeopleCert, includes

40 multiple-choice questions

60 minutes exam duration

Passing score of 65% (26 correct answers)

Closed-book format

No prerequisites required

This course prepares you to approach the ITIL certification exam with confidence by clearly explaining the concepts behind each part of the framework.

Begin Your ITIL 5 Learning Journey

By the end of this course, you will understand how the ITIL 5 framework helps organisations create measurable value through technology services. You will gain a clear understanding of the ITIL Value System, lifecycle model, guiding principles, and management practices that define modern IT service management.

Enroll today and begin your journey toward mastering ITIL 5, preparing for the ITIL 5 Foundation certification exam, and building a strong foundation in IT Service Management.

Who this course is for
IT professionals who want to learn the ITIL 5 framework and upgrade their skills from ITIL 4 or earlier versions of ITIL
Beginners with little or no prior IT service management experience who want to start a career in ITSM with a globally recognised ITIL 5 certification.
Service desk analysts, help desk professionals, system administrators, and IT support engineers working in IT service environments.
IT managers, team leaders, and operations professionals responsible for delivering, managing, or improving IT services within their organisations.
Project managers, business analysts, and digital transformation professionals involved in IT service delivery or organisational change initiatives.
DevOps engineers, cloud professionals, and Agile practitioners who want to understand how ITIL practices complement modern delivery approaches.
IT consultants, auditors, and governance professionals working with IT service management frameworks.
Anyone preparing for the official ITIL 5 Foundation certification exam and looking for a structured, comprehensive exam preparation course.