Master ServiceNow Now Assist & Agentic AI

Artificial Intelligence is changing the way ServiceNow applications are built, automated, and supported.

In this hands-on course, you'll learn how to use ServiceNow Now Assist, AI Agent Studio, Generative AI, and Agentic AI to build intelligent solutions that can understand context, take actions, automate tasks, and assist users and developers.

Whether you're a ServiceNow Developer, Administrator, Technical Consultant, Architect, or someone looking to enter the world of ServiceNow AI, this course will give you a practical foundation to start building with the latest AI capabilities.

What you'll learn

Understand Generative AI, AI Agents and Agentic AI in simple terms

Explore Now Assist and its capabilities across ServiceNow

Build and configure AI Agents using AI Agent Studio

Understand AI Agent Skills, Tools, Topics and Actions

Build agentic workflows that can reason, make decisions and take actions

Use Now Assist to improve productivity for ServiceNow users and developers

This course is for you if you are

A ServiceNow Developer or Administrator

A ServiceNow Technical Consultant or Architect

Working with ITSM, ITOM, ITAM, CSM or other ServiceNow applications

Interested in Generative AI and Agentic AI

Looking to learn AI Agent Studio and Now Assist

Preparing to build AI-powered ServiceNow solutions

A ServiceNow professional who wants to stay ahead of the AI transformation

Why this course?

Instead of simply explaining AI terminology, this course focuses on how AI can actually be applied inside ServiceNow.

You'll learn through practical demonstrations, examples, configurations, and real-world scenarios so that you can move from understanding AI concepts to actually building AI-powered ServiceNow solutions.

By the end of the course, you'll have a strong foundation in Now Assist and Agentic AI and the confidence to start designing and building intelligent ServiceNow experiences.

No prior AI expertise is required. A basic understanding of ServiceNow is recommended.

Learn the technology. Build the agents. Transform the way you work with ServiceNow.